Built for the rules you already answer to.
An accessible form, signed complaints where state law requires them, and the data gathering, routing and reporting your accreditation standards ask for on resident compliments and complaints. Below, what is covered today and what is still being built.
Texas first. Campus and national next. Yours on request.
Each standard maps its complaint and commendation sections to form fields, routing and a report, so the same submission answers more than one assessor.
Texas
- Texas Gov't Code 614.022State law
- TCOLETexas licensing and standards
- TPCA Accreditation ProgramTexas Police Chiefs Association
Campus
- IACLEACampus accreditation
National
- CALEANational accreditation
Other states
- California POSTState standards
- Florida CFACommission for Florida Law Enforcement Accreditation
- New York LEAPState Law Enforcement Accreditation Program
- Georgia State CertificationGeorgia Association of Chiefs of Police
- WASPC AccreditationWashington Association of Sheriffs and Police Chiefs
- and many more
Don't see yours? Email info@verumlink.com with the standard you follow and we will map it.
The complaint and compliment sections, end to end.
Most standards ask for the same things in slightly different words. Here is how each requirement is handled, and whether it works today or is still on the roadmap.
| What the standards ask for | Part | How VerumLink handles it | Status |
|---|---|---|---|
| Tell the public how to file a complaint or commendation | Data gathering | Public form on your website, lobby posters and counter cards. | Live |
| Accept them in person, in writing and online | Data gathering | Website form, lobby QR and the app. Email and phone intake are not built yet. | Partly |
| Keep a register of every complaint and commendation | Data gathering | Every submission gets a record number, a channel, a category and a timestamp. | Live |
| Collect the fields the standard or state law requires | Data gathering | Turning a standard on adds its fields, such as a signature for Texas 614.022. | Roadmap |
| Acknowledge receipt to the person who filed | Routing | A confirmation email with the record number the moment it arrives. | Live |
| Get it to the right supervisor or unit | Routing | Rules by type, category, named employee and supervisor. | Roadmap |
| Notify the agency head of serious allegations | Routing | Categories you choose notify the chief the moment they arrive. | Roadmap |
| Keep the complainant informed of status and outcome | Routing | Status in the app, updates by email and push, and the replies your staff send. | Partly |
| Record a finding for every complaint | Reporting | A disposition is required before a complaint can be closed. | Roadmap |
| Produce a periodic statistical summary | Reporting | A CSV export of any date range from the dashboard today; per-standard layouts on the roadmap. | Partly |
| Show commendations alongside complaints | Reporting | Compliments are collected, stored and exported in the same records. | Live |
Two dates every city and county should know.
The Department of Justice rule requires state and local government web content, including online forms, to meet WCAG 2.1 AA.
Population 50,000 or more
April 26, 2027
Online forms, including any compliment or complaint form, must be accessible.
Under 50,000, and special districts
April 26, 2028
Smaller governments get one more year.
Start with the form. Add your standards when you're ready.
The form and the inbox are live today. Tell us which standard you report to and we will tell you exactly what is covered.