Know where your compliment or complaint stands.
When you contact a participating police department through its website, its lobby or our app, you get a record number. You get a notification when the agency picks it up, and again when something changes.
Not every department uses VerumLink yet. If you are not sure, ask your department or send us a note and we will tell you.
Your complaint
BBP-2026-00404Shift supervisor
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Three steps, and you are never left guessing.
Tell the agency what happened
Praise an employee or report a problem. It takes about three minutes, on the department's website, at the front desk, or in the app.
Get your record number
We email it to you right away, so you have something to refer to and something to check.
Follow it in the app
See when it is acknowledged, which team is handling it, and when it is closed. You choose email, push, or both.
Your submission goes to the agency, and nowhere else.
Shared only with the agency
We never publish submissions or sell your information.
You control notifications
Choose email, push, or both. Change it any time in the app.
What you see is meant for you
You see your record number, the stage your submission has reached, and the replies the agency sends you.
Delete your account any time
From the app, or from our account deletion page.
Every resident deserves to know they were heard.
Get the app, or ask your department whether they use VerumLink.